Triage Symptoms: Assess callers using evidence-based protocols
Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
Offer Health Education: Counsel patients on medications, test results, and chronic condition management
Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

5+ Years of Recent Hands-On Acute Care RN Experience
ER or Med-Surg strongly preferred
Current Compact RN License in good standing from the state you are physically in
BSN Degree from an accredited American university
Confidence with phone-based care and multi-screen computer systems
Strong clinical judgment, emotional intelligence, and documentation skills
A mission-first mindset and passion for serving military-connected communities
Experience with behavioral health, mother-baby, and/or peds (Bonus Points)
Past work in telehealth, triage, or call center nursing (Bonus Points)
Familiarity with military healthcare systems or VA patients (Bonus Points)

$35.00/hr base rate
Evening, night, and weekend differentials may apply
100% Remote – Work From Home
Most schedules include Saturday and Sunday and do not rotate
Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM
We will assist with licensure in all 50 states within the first 90 days of hire.
Competitive compensation package including medical benefits, PTO, holiday pay and more.

Call Center Registered Nurse

Key skills