Own the post-sales relationship with key offshore drilling clients using Red Zone Monitoring.
Guide customers through onboarding, adoption, and continuous improvement.
Deliver hands-on training, support, and on-site coaching to offshore crews and operational teams.
Bridge communication between customers and Helin’s product and engineering teams by translating feedback into product improvements.
Monitor usage, engagement, and success metrics, proactively addressing challenges.
Build trusted advisor relationships with drilling superintendents, HSE managers, and offshore decision-makers.
Ensure high customer satisfaction, retention, and reference ability.
Travel offshore and internationally to support deployments, training, and field audits (certification or willingness to obtain offshore certifications required).

In-depth knowledge of offshore rig operations, safety protocols, and digital monitoring systems
Closely worked with offshore drilling experts such as Toolpusher, Drill ers and OIM
Excellent communication skills, capable of influencing from the rig floor to executive meetings
Comfort with leveraging digital safety tools and dashboards to inform decision-making
Readiness to travel internationally and offshore, approximately 8 – 12 visits per year, to ensure client success
Offshore certifications (BOSIET, HUET) or a commitment to obtaining them promptly
Nice to Have: Background in customer success, consulting, or solutions engineering, enhancing your ability to drive client adoption
Nice to Have: Multilingual skills in Dutch, Portuguese, or Spanish to strengthen global relationships. English is our business language.
Nice to Have: Familiarity with AI-based safety systems or industrial video analytics.

Technical Account Manager

Key skills