Partner closely with internal teams to optimize and implement best practices across our information systems processes
Manage internal enablement for education/re-education of Salesforce and other sales-supporting software
Manage onboarding and offboarding team members
Monitor Salesforce data quality and cleanup as necessary to ensure data integrity
Manage Sales, Marketing, and Customer Success Daily and Monthly Dashboards within Salesforce
Manage internal requests for new functionality and troubleshooting reports of bugs within owned systems
Manage scheduled and ad-hoc reporting of account and opportunity lists, funnel and pipeline reporting, and other success metrics identified by the business
Manage internal wiki with documentation and updates for our GMT process and support documentation
Work in partnership with Marketing and the go-to-market team to optimize processes within HubSpot and its integrations into Salesforce
Support and administer ERP systems (NetSuite preferred) and ETL/integration tools (e.g., Celigo or similar platforms) to ensure seamless data flow across business systems
Assist in managing and maintaining integrations between Salesforce, NetSuite, HubSpot, and other third-party tools to support operational efficiency

3+ years of experience managing Salesforce
hands-on Salesforce administration experience is required.
Entry-level proficiency or working knowledge of NetSuite (ERP) and/or ETL/integration tools such as Celigo is strongly preferred; willingness to learn required.
Familiarity with data integration concepts and cross-system workflows (e.g., syncing records between CRM, ERP, and marketing automation platforms) is a plus.

Business Systems Administrator

Key skills