Acting as the first point of contact for general enquiries
Providing detailed information on processes, policies, and procedures
Providing detailed information regarding financial aid issues and financial awards
Providing detailed information regarding admission requirements to prospective students and applicants, including processing
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Troubleshooting and resolving routine issues
Updating and maintaining database records
Serving as a resource to others by providing (non-supervisory) administrative guidance

Bachelor's Degree or acceptable combination of equivalent experience
Minimum of two (2) years experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution, and OSAP or other financial aid programs
Experience working with university student information systems, and government financial aid portals, including Slate, the One-Key portal, ROSI, and Service Now or comparable systems
Demonstrated experience applying admissions and financial aid policies, with strong knowledge of ministry and university policies and procedures
Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times
Excellent customer service skills with an orientation around tact and diplomacy in dealing with students and staff, with a diverse applicant population and, at times, upset or irate clients
Advanced computer skills must include word processing, creating and manipulating spreadsheets, navigating multiple websites and systems concurrently
Excellent oral and written communication skills, interpersonal skills and organizational skills
Ability to adapt to new procedures and changing conditions quickly and accurately, must be able to use independent judgment and discretion when responding to enquiries
Ability to maintain composure under pressure.

Client Services Advisor

Key skills