Proven experience as a key technical resource leading the development of solutions in client environments.
Prepare and present client-facing and internal deliverables that are technology-related
Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
Overall responsibility for analyzing and documenting business processes and systems
Facilitate requirements gathering and document requirements
Collaborate with Product Designer to provide ServiceNow design support
Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
Develop JavaScript server/client code as needed for integration
Create and use update sets to move customer configuration between environments
Create and maintain API and data integration processes between ServiceNow and other services.
Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
Build reports, gauges, and home pages
Troubleshoot and resolve issues during configuration, testing, and release
Assist in troubleshooting patch/release management issues
Ensure environments are configured to the proper security standard, as well as configured for performance and high availability
Requirements
BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)