Senior ServiceNow Developer, Secret Clearance

Role Overview

• Proven experience as a key technical resource leading the development of solutions in client environments.
• Prepare and present client-facing and internal deliverables that are technology-related
• Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
• Overall responsibility for analyzing and documenting business processes and systems
• Facilitate requirements gathering and document requirements
• Collaborate with Product Designer to provide ServiceNow design support
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
• Develop JavaScript server/client code as needed for integration
• Create and use update sets to move customer configuration between environments
• Create and maintain API and data integration processes between ServiceNow and other services.
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
• Build reports, gauges, and home pages
• Troubleshoot and resolve issues during configuration, testing, and release
• Assist in troubleshooting patch/release management issues
• Ensure environments are configured to the proper security standard, as well as configured for performance and high availability

Requirements

• BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
• ServiceNow Application Developer and/or Implementation Specialist Certification
• ServiceNow Administrator Certification
• Minimum of seven (7) years of professional experience
• Minimum of two (2) years of direct development experience with the ServiceNow platform
• In-depth knowledge of ServiceNow administration and development, security, data management, and integrations
• Demonstrated expertise with ServiceNow APIs and integration
• Demonstrated experience developing solutions consistent with architectural standards and ServiceNow best practices
• Must be eligible to meet government eligibility requirements.
• Must currently maintain secret clearance
• Must have experience in SPM, GRC, APM, and custom applications

Tech Stack

• JavaScript
• ServiceNow

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet