Senior Site Reliability Engineer

Role Overview

• Own and drive the availability, durability, and performance of critical services across all production environments.
• Lead and champion complex projects from problem discovery through complete, cross-functional resolution, demonstrating high-level technical ownership.
• Define, establish, and enforce service health standards, including working with engineering leadership to implement SLIs, SLOs, and error budget policies for multiple services.
• Lead critical incident response and post-incident reviews, translating findings into strategic, long-term service improvements and architectural changes.
• Mentor others and act as a subject matter expert in following and evolving established ITIL/OSS processes (incident, change, problem, and capacity management).
• Design and architect scalable automation solutions to eliminate toil and improve the efficiency of operational tasks across the entire platform.
• Drive the strategic direction of monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK), and integrate them for comprehensive observability.
• Build, maintain, and secure advanced CI/CD pipelines, configuration management, and complex infrastructure as code solutions (Terraform, Ansible, Jenkins).
• Write production-grade code (Bash, Python, Go, etc.) to develop new reliability tools and enhance existing systems.
• Act as a principal partner to engineering, product, and operations teams, consulting on resilient system design, architecture, and operation.
• Lead and formalize the Production Readiness Review (PRR) process, ensuring robust operational handoff for all new services and features.
• Lead capacity planning and disaster recovery strategy across critical infrastructure components.
• Manage the relationship with vendors and service providers to troubleshoot systemic issues and ensure strict adherence to SLA performance.
• Drive the creation of high-quality documentation, proactively share advanced learnings, and cultivate a reliability-first engineering culture across teams.
• Own the creation, maintenance, and dissemination of operational playbooks, runbooks, and detailed system documentation.
• Proactively identify systemic, recurring issues and architect and drive the implementation of long-term improvements and strategic design action plans.
• Be a leading voice in promoting and embedding reliability-focused practices within development and operations teams.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 8+ years of progressive experience in site reliability, systems engineering, or operations.
• Extensive experience designing, scaling, and operating large-scale, production-grade distributed systems.
• Expert-level Linux systems administration and advanced troubleshooting skills.
• Lead security-minded operations, focusing on system-wide patching, hardening, and proactive vulnerability identification.
• Deep mastery of service reliability concepts, including advanced monitoring, complex alerting strategy, leading incident response, and in-depth root cause analysis.
• Advanced proficiency in at least one modern scripting/programming language (Python or Go strongly preferred).
• Expert knowledge of incident response methodologies and operational best practices.
• Proven experience designing and operating container orchestration (Kubernetes, Docker) and microservices concepts required.
• Expert experience with Hashicorp products (Nomad, Vault, Terraform) in a production environment.

Tech Stack

• Ansible
• Distributed Systems
• Docker
• Grafana
• Jenkins
• Kubernetes
• Linux
• Microservices
• Prometheus
• Python
• Terraform
• Vault
• Go

Benefits

• Healthcare for family, including dental and vision
• Competitive compensation and 401K
• RSU grants for full-time employees
• ESPP program
• Flexible vacation policy
• Maternity & paternity leave
• MacBook Pro to use for work, plus a generous stipend to personalize your workstation
• Childcare bonus (human children only)
• Fertility treatment and support
• Learning & development program
• Commuter benefits
• Culture that supports a healthy work-life balance