Key skills
Communication
About this role
Role Overview
- Manage shift-based Security Operations teams in a 24/7 environment
- Oversee hiring, onboarding, and training of new team members
- Maintain a high-performing, collaborative, and positive work environment
- Schedule shift patterns and manage workload distribution effectively
- Respond to escalations and provide direct assistance and communication to customers
- Lead crisis management and ensure timely, effective responses
- Monitor, track and report operational metrics and KPIs for regular review
- Drive continuous improvement of standards, processes, and workflows
- Provide expert guidance into security operations and incident management
- Communicate confidently and effectively with internal and external stakeholders
- Collaborate with the Head of Security Service Management to align on strategy and operational priorities
Requirements
- Minimum 5 years of experience managing a Security Operations Centre (SOC) or Business-Critical Service Desk
- Strong understanding of security concepts and frameworks
- Demonstrated knowledge of Incident Management and Business Continuity
- Proven ability to lead teams in a corporate, matrix organization environment
- Excellent organizational skills and attention to detail
- Exceptional verbal and written communication skills
- Fluency in English required; knowledge of French is a plus.
Benefits
- Health insurance
- Global travel when needed
- Professional development opportunities