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Payments Operations Analyst at Australian Payments Plus | JobVerse
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Payments Operations Analyst
Australian Payments Plus
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Payments Operations Analyst
Australia
Full Time
1 day ago
No H1B
Apply Now
Key skills
Risk Management
Communication
About this role
Role Overview
Apply standard measurement techniques to collect, analyse, and report operational data.
Conduct basic risk management activities and maintain documentation of risks and mitigation actions.
Support quality assurance through audits, compliance checks, and identification of nonconformances.
Provide specialist advice within the immediate area of responsibility and collaborate with other experts as needed.
Perform application support tasks including issue resolution and performance monitoring.
Support incident response by diagnosing, escalating, and coordinating resolution efforts.
Investigate and resolve systemic problems, implement fixes, and support trend analysis for process improvement.
Handle customer service inquiries, perform initial diagnostics, and contribute to service standards development.
Engage stakeholders through structured communication plans and feedback analysis.
Enhance customer and stakeholder relationships by managing issues and sharing lessons learned.
Requirements
Relevant tertiary qualifications or equivalent industry experience
2+ years experience as an operations analyst
Knowledge of the payments technology, IT systems and the financial industry
Strong analytical and measurement skills to support organisational decision-making.
Experience in risk management and quality assurance aligned with strategic objectives.
Proven ability to deliver application and incident support in live environments.
Excellent stakeholder relationship and customer service management skills.
Ability to provide specialist advice and drive continuous service improvement.
Apply Now
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