Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management
Own launch timelines and technical implementation plans for new integrations
Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts
Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
Troubleshoot complex API and integration issues across distributed systems
Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes
Support international business development teams in implementing and scaling solutions efficiently
Provide project management oversight and structured feedback to Engineering on new product features impacting partners

3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers
Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies
Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations
Experience supporting customer environments post go-live and maintaining operational health of live integrations
Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools)
Track record of managing multiple clients and concurrent technical initiatives with clear prioritization
Strong communication skills with both technical and executive stakeholders
Comfort operating in a high-growth environment where priorities shift quickly
Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership
Willingness to both collaborate cross-functionally and independently drive initiatives
Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation

Implementation Engineer

Key skills