Director, Revenue Operations – Enterprise

Role Overview

• Build and lead the Enterprise Revenue Operations team, covering Sales Operations, CS Operations and Enablement
• Partner with the SVP of Enterprise to design and execute GTM strategies that enable the enterprise segment to scale
• Establish enterprise sales processes, operating cadences, and Rules of Engagement, and build enablement programs that equip GTM teams to execute across the full customer lifecycle
• Own enterprise post-sales operations, ensuring onboarding, adoption, renewal, expansion and professional services processes are built for enterprise complexity and scale
• Ensure enterprise tooling integrates into Clio's core tech stack, partnering with the Director of GTM Applications and SMB Revenue Operations leadership team
• Partner with Product, Product Marketing and Enterprise leadership to operationalize GTM strategies across Clio’s suite including Vincent and Clio Operate
• Ensure pricing, packaging and sales motions support enterprise buyers adopting multiple products across the customer lifecycle
• Develop operational frameworks that support cross-sell and expansion within complex enterprise environments
• Own pipeline and ARR forecasting across the enterprise segment, establishing the methodology and cadences that give leadership visibility into risk and upside
• Lead territory design, segmentation, quota allocation, and capacity planning, translating growth targets into actionable coverage models
• Own incentive compensation design in partnership with the Director of Compensation for the enterprise GTM organization, partnering with Finance and HR to ensure plans drive the right behaviors
• Lead QBRs, MBRs and executive reporting, translating performance data into clear insights and recommendations for senior leadership
• Define how GTM metrics are measured, distributed, and actioned across the enterprise segment; covering pipeline health, conversion, retention, expansion, and efficiency
• Partner with Data & Finance to maintain clean, consistent GTM data infrastructure and support board-level reporting

Requirements

• Bachelor's degree; MBA preferred
• 7+ years as a Senior Manager of RevOps or 3+ years as a Director of RevOps in a B2B SaaS environment
• Experience building or scaling Enterprise GTM operations, ideally in a company moving upmarket
• Management experience required — 3+ direct reports
• Strong analytical skills with the ability to translate complex data into clear recommendations for senior leadership
• Comfortable in a matrix environment — influencing without direct authority across multiple functional teams
• Roll-up-your-sleeves mentality — this is a builder role, not a manager-only role
• Familiarity with core GTM tools including Salesforce, SalesLoft, Gong, CPQ platforms, Professional Services Automation (PSA) and Customer Success platforms
• Ability to travel to or within Canada one week per quarter

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years