Build and lead the Enterprise Revenue Operations team, covering Sales Operations, CS Operations and Enablement
Partner with the SVP of Enterprise to design and execute GTM strategies that enable the enterprise segment to scale
Establish enterprise sales processes, operating cadences, and Rules of Engagement, and build enablement programs that equip GTM teams to execute across the full customer lifecycle
Own enterprise post-sales operations, ensuring onboarding, adoption, renewal, expansion and professional services processes are built for enterprise complexity and scale
Ensure enterprise tooling integrates into Clio's core tech stack, partnering with the Director of GTM Applications and SMB Revenue Operations leadership team
Partner with Product, Product Marketing and Enterprise leadership to operationalize GTM strategies across Clio’s suite including Vincent and Clio Operate
Ensure pricing, packaging and sales motions support enterprise buyers adopting multiple products across the customer lifecycle
Develop operational frameworks that support cross-sell and expansion within complex enterprise environments
Own pipeline and ARR forecasting across the enterprise segment, establishing the methodology and cadences that give leadership visibility into risk and upside
Lead territory design, segmentation, quota allocation, and capacity planning, translating growth targets into actionable coverage models
Own incentive compensation design in partnership with the Director of Compensation for the enterprise GTM organization, partnering with Finance and HR to ensure plans drive the right behaviors
Lead QBRs, MBRs and executive reporting, translating performance data into clear insights and recommendations for senior leadership
Define how GTM metrics are measured, distributed, and actioned across the enterprise segment; covering pipeline health, conversion, retention, expansion, and efficiency
Partner with Data & Finance to maintain clean, consistent GTM data infrastructure and support board-level reporting
Requirements
Bachelor's degree; MBA preferred
7+ years as a Senior Manager of RevOps or 3+ years as a Director of RevOps in a B2B SaaS environment
Experience building or scaling Enterprise GTM operations, ideally in a company moving upmarket
Management experience required — 3+ direct reports
Strong analytical skills with the ability to translate complex data into clear recommendations for senior leadership
Comfortable in a matrix environment — influencing without direct authority across multiple functional teams
Roll-up-your-sleeves mentality — this is a builder role, not a manager-only role
Familiarity with core GTM tools including Salesforce, SalesLoft, Gong, CPQ platforms, Professional Services Automation (PSA) and Customer Success platforms
Ability to travel to or within Canada one week per quarter
Benefits
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years