Own the business relationship and act as the primary point of contact for strategic discussions
Govern the overall support delivery — SLA performance, capacity management, and quality assurance
Undertake monthly/fortnightly BAU system-related maintenance such as taking down of snapshots, scheduling of data loads, publishing of reports to end consumers and opening the forecasting environments to users
Liaising with Compliance/ASO/BI to ensure adherence to regulatory compliance and data governance processes and controls
Lead resolution of the most complex or critical technical issues
Review and approve solution designs, ensuring adherence to Anaplan best practices
Identify new opportunities for enhancement projects, upgrades, and extensions of Anaplan solutions
Mentor planning teams to support their development in terms of process simplification, standardization and automation
Collaborate with leadership on business growth, client proposals, and support model improvement

10+ years of experience including 5+ years of System Engagement Management experience with proven delivery and client management background
Bachelor's or master’s degree in Finance, Economics, Information Management and Technology, Engineering, or related fields
Certified Anaplan Solution Architect or Master Anaplanner (preferred)
Deep understanding of end-to-end planning, forecasting and reporting processes within a global corporate and investment bank
Experience managing multi-client or multi-region support operations
Background in financial/ multi-dimensional modelling, analytics, or business intelligence
Strong problem-solving and analytical skills, with a passion for numbers and cause-effect relationships
Able to work autonomously, make decisions, and take responsibility

Director, Financial Planning – GCIB APAC

Key skills