Provide end-to-end support for business travel requests via chat, email, and phone
Manage itineraries and changes for air, rail, and accommodation
Support users on self-service tools and troubleshoot booking issues
Work to SLA targets; document actions per internal procedures
Enforce compliance with company and customer travel policies
Create, change, and cancel bookings: flights, rail, hotels, ancillary services
Handle requests via chat, phone, and email; prioritize by urgency and impact
Guide travelers through self-service steps; resolve tool-related issues
Apply travel policies and approval rules; document exceptions and outcomes
Track cases and updates in internal systems to meet SLAs

French C1 (written and spoken)
English B2 (written and spoken)
5+ years in business travel consulting (air, rail, accommodation)
3+ years hands-on GDS experience (mandatory)
Availability for rotating shifts Monday–Sunday, 07:00–23:00, 5 working days / 2 days off rotation
Customer-facing support experience (contact center or similar)
Ability to work independently in a remote setup and follow documented procedures
Legal right to work in Portugal (EU passport, EU ID card, or valid work permit)

Senior Consultant, Business Travel, French C1, English B2

Key skills