Handle corporate travel requests across chat, phone, and email
Create and modify bookings for air, rail, and accommodations within policy
Apply defined workflows, priorities, and quality standards to meet SLA targets
Guide travelers on self-service options and reduce avoidable contacts
Share recurring issues and process gaps with internal stakeholders
Process new travel requests, changes, and cancellations according to traveler profile and policy rules
Communicate itinerary options, constraints, and next steps via chat/calls/emails
Validate urgency, traveler preferences, and approval requirements before ticketing
Document cases and outcomes in internal support systems and follow handover procedures
Monitor SLA queues and prioritize work based on defined rules

German C1 Advanced (written and spoken)
5+ years of experience in business travel consulting (air, rail, accommodations)
3+ years of hands-on GDS (global distribution system) usage — mandatory
Experience in customer-facing or contact center environments
Ability to manage multiple concurrent cases and follow defined priorities
Ability to work independently and resolve issues within policy and procedures
Availability for rotating shifts Monday–Sunday, 07:00–23:00
High School Diploma (or equivalent)
Legal right to work in Portugal (EU passport, EU ID card, or valid work permit)

Senior Business Travel Consultant, German Speaker

Key skills