Customer Experience Specialist

Role Overview

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• Gather, review, and enter claim information accurately to ensure timely assignment and setup.
• Manage a queue of administrative tasks and service-level commitments efficiently.
• Review, organize, and upload incoming electronic mail and documents to the correct claim files.
• Prepare standard correspondence, such as acknowledgment letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Requirements

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.