Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.
Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
Work with the APD team on the handling of property damage claims.
Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
Provide input to continuously develop claims guidelines, best practices, and process improvements.
Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution.
All the while keeping our clients updated where needed.
Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
Active insurance adjuster’s license by way of a designated home state, or home state
Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims adjusting, ideally with:
Third-party bodily injury, including catastrophic losses
UM/UIM bodily injury
Litigation experience
MCS90 and its state equivalents
Willing to obtain all licenses within 60 days, including completing state-required testing.
Knowledge of state regulations, policy provisions, and standard operating procedures.
Willingness to travel for clients and claims need.

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.

Bodily Injury Claims Adjuster – Interstate Tractor Trailer

About this role