Associate Director, BSI Consulting – Program Management, Technology Change & Adoption

Role Overview

• Lead the development of change impact assessments, stakeholder maps, and readiness reports for international markets.
• Develop change management & comms plan following initial discovery phase + program governance (including change journeys, change impact assessments, stakeholder management plans etc).
• Draft and socialize market engagement and adoption material for new CRM with frequents updates as needed of the varying program phases.
• Design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams.
• Draft and develop communication materials, newsletters, FAQs, and leadership updates aligned with the CEFUT program messaging strategy.
• Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.
• Monitor market readiness indicators taking appropriate action where needed, and track progress across workstreams to help identify risks, gaps, or dependencies.
• Lead the execution of communication campaigns and ensure timely dissemination of information to relevant stakeholders.
• Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.
• Drive in hyper-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs.
• Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy.
• Engage with PMs, Product Owners, and functional teams and lead alignment between change, communication, and training activities.

Requirements

• ~9 + years’ experience supporting large transformation programs, ideally in a consulting setting, preferably with a focus on commercial and / or pharma industry.
• Experience leading change management, communication, training, or transformation programs with significant digital / technology rollouts and later adoption to markets or countries.
• Advanced understanding of digital or CRM transformations and user adoption principles.
• Proven ability to collaborate across diverse functions and manage senior stakeholders.
• Strong analytical, leadership, change management, activation, communication, and problem-solving skills.
• Minimum of a bachelor’s degree, preferably in science, engineering, business administration or economics.
• Exposure in leading large-scale technology transformation programs or enterprise CRM rollouts.
• Change management certifications (e.g., Prosci, ACMP) or training.

Benefits

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