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Onboarding Specialist at EcoOnline Global | JobVerse
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Onboarding Specialist
EcoOnline Global
Website
LinkedIn
Onboarding Specialist
Canada
Full Time
2 hours ago
$65,000 - $70,000 CAD
No H1B
Apply Now
Key skills
SaaS
Salesforce
Communication
About this role
Role Overview
Surface opportunities for additional Professional Services that support customer outcomes and escalate them appropriately
Create Salesforce Opportunities for Professional Services or expansion identified during onboarding
Monitor onboarding progress to mitigate risks that could affect adoption, retention, or expansion
Lead structured onboarding journeys, ensuring customers gain confidence in using their system
Tailor onboarding approaches to meet customer needs, goals, and workflows
Project manage onboarding timelines, expectations, risks, decisions, and deliverables across multiple customers simultaneously
Maintain and improve onboarding workflows, SOPs, and documentation to reflect product updates, customer needs, and evolving best practices
Identify gaps in existing processes and implement scalable improvements
Contribute to the team knowledge base and internal onboarding resources
Surface, escalate, and mitigate risks or red flags early in the onboarding process
Handle internal and customer escalations with professionalism, clear communication, and timely resolution
Ensure consistency, clarity, and high quality in every customer interaction
Create resources, maintain documentation, and deliver guidance or training to colleagues on onboarding processes and best practices
Capture and share customer feedback, enhancement requests, and product insights to inform internal teams
Requirements
Preferred expertise in SaaS onboarding role.
Experience within Chemical Safety, EHS, or ESG domains advantageous
Understanding of how customers use SaaS platforms in operational contexts
Ability to work independently while collaborating effectively across teams
Flexibility to accommodate meetings across time zones
Resilience, adaptability, and professionalism in a fast-paced environment
Continuous learning mindset and strong sense of ownership for customer outcomes
Benefits
Generous Paid Time Off
Extended Parental Leave
Robust Health Coverage
Accelerated Learning Paths
Team Wellness Initiatives
Company-wide Events
Employee Resource Groups
Recognition awards
Apply Now
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