Collaborate with the Revenue team during complex pilots, providing insight into deal quality and ensuring continuity from evaluation through to onboarding.
Take ownership from contract signature, define the Customer Success Plan (CSP), and guide each client to a clearly defined first-value milestone tied to real work.
Shift usage from limited individuals to firm-wide adoption, including proactive monitoring and impactful QBRs.
Begin renewal planning six months in advance, maintain a clear view of growth opportunities, and develop expansion pathways before transitioning to the Account Executive.

3+ years in enterprise Customer Success or account management within B2B SaaS or professional services technology
Strong strategic thinking with the ability to execute against plans
Proven experience managing renewals and driving expansion
Confidence engaging senior stakeholders
Familiarity with CS platforms such as HubSpot, Planhat, Gainsight, ChurnZero, or similar
Strong written communication skills
Background or qualifications in legal, accounting, or finance is desirable
Understanding of compliance considerations in technology adoption
Interest in applying AI to improve Customer Success workflows and client outcomes

Competitive salary with performance-based bonus
25 days annual leave (standard across the global team)
Comprehensive healthcare (medical, dental, vision)
401(k) plan
Flexible working model combining remote work and travel
Learning and development budget
Opportunity to join a fast-growing, early-stage company shaping how complex industries operate
High-impact role with meaningful influence on both company growth and client success

Customer Success Manager

Key skills