Tier 2 support of the CVAD platform; serve as a 24/7 escalation point.
Able to work IST nights / USA day business hours in rotation with other staff.
End to end ownership of all Citrix components and their configuration at each layer of the
Citrix model (User, Access, Control, and Resource layers).
Identify and implement technologies, service packs and hotfixes that address security vulnerabilities, improve reliability, system stability, and performance for the CVAD environment.
Maintain the ‘Gold’ Virtual Apps server image; ensure ongoing component and application consistency across server tiers.
Ownership and maintenance of Citrix related Group Policy objects.
Ownership and maintenance of Citrix Cloud NetScaler.
Engineer and deploy application implementations and upgrades on CVAD.
Design and implement process improvements involving the CVAD service.
Create SOP and KB documentation and content for support teams and users.
Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.

5-7 years of experience in the design, implementation, and maintenance of a global Citrix Virtual Apps and Desktops site.
Bachelor’s degree in computer science/information system or 5+ years relevant experience with Citrix technologies in a medium to large organization.
Experience in IT service delivery using the ITIL framework.
Knowledge of Server and Networking principles pertaining to enterprise environment.
Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role.
Expertise in understanding, setting, and managing customer expectations.
Skills in conceptualizing, documenting, and presenting creative service solutions.
Demonstrate deep knowledge and experience in the following areas:
Good hands-on experience on Citrix platform (current version 2507 LTSR).
Effective troubleshooting methodology.
Citrix Site configuration – Machine Catalogues, Delivery and Application Groups, etc.
Version upgrades to a Citrix core component.
Certificate renewals on Citrix infrastructure servers and NetScaler.
Group Policy Objects pertaining to Citrix.
Profile Management solutions (Fslogix and Roaming).
PowerShell – Citrix and AD cmdlets; task automation.
General understanding of DHCP, DNS, and firewalls in an Enterprise environment.

Systems Engineer I

Key skills