Administer and maintain CMDB platforms (e.g., BMC Helix CMDB, BMC Discovery)
Configure datasets, class models, metadata, sync maps, and scheduled jobs
Support automated discovery sources (BMC Discovery, SCCM) and ensure accuracy of ingested CI data
Manage integrations with additional systems of record (Flexera, MS‑SQL ingestion, etc.)
Configure and maintain normalization rules (product names, manufacturers, categorization)
Manage reconciliation identification and precedence rules to prevent duplicates and preserve authoritative attributes
Perform routine CMDB audits, gap analysis, and remediation of CI data issues
Monitor reconciliation logs, data ingest failures, and inconsistent CI patterns
Maintain CMDB technical documentation, runbooks, and administrator guides
Train analysts and IT staff on CMDB standards, tools, and data stewardship expectations
Provide ITSM support for incidents and problems, and change management processes through accurate CI relationships and lifecycle management
Provide impact analysis and CI dependency insight to service owners

3–5 years of experience with CMDB administration, ITSM tools, or IT infrastructure
Proficient with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines
Strong understanding of reconciliation, normalization, and CMDB data models
Strong analytical, troubleshooting, and documentation skills
Technical depth in CMDB and discovery systems
Data quality and governance discipline
Analytical and diagnostic capability
Ability to translate technical issues for non‑technical stakeholders
Certifications in ITIL Foundation, CHAMP and/or CSAM are preferred and not required
Certification in automation or scripting experience (PowerShell, Python) are preferred and not required
Bachelor’s degree in information technology, Computer Science, Business, or related field (preferred).

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

CMDB Administrator

Key skills