Technical Expertise: Be the go-to expert for all things Cameramatics, from software and hardware troubleshooting to connectivity and integration support.
Team Leadership: Build, coach, and inspire a high-performing technical support team.
Performance Management: Set and monitor key performance indicators (KPIs) for the team to ensure adherence to service level agreements (SLAs) and drive continuous improvement.
Process Optimization: Streamline workflows, implement best practices, and ensure seamless support experiences for our customers.
Customer Advocacy: Build strong relationships with customers, understand their unique needs, and ensure their satisfaction with our products and services.
Data-Driven Decisions: Monitor support metrics, analyze trends, and leverage data to continuously improve team performance and customer satisfaction.
Lead Change: Where escalations are raised, go beyond surface-level troubleshooting, understand the ‘why’, conduct a RCA and lead process change.

Proven Technical Skills: A strong technical background, preferably with experience in fleet telematics, video solutions, or similar technologies.
Methodical: Strong understanding of computer systems, networking, and troubleshooting methodologies.
Leadership Abilities: A track record of leading and mentoring technical teams, fostering a positive and collaborative environment.
Customer-Centric Approach: A genuine passion for helping customers and resolving their issues efficiently and effectively.
Excellent Communication: Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
Problem-Solving Mindset: Ability to stay calm and focused under pressure, diagnosing and resolving technical issues with a methodical approach.
Self-Starter: You take the initiative, you are comfortable dealing with ambiguity in a fast-paced environment.

Competitive Salary & Benefits: We offer a comprehensive benefits package, including health insurance, pension, and bonus opportunities.
Professional Development: We invest in your growth, providing opportunities for continuous learning and career advancement.
Collaborative Environment: Join a supportive and inclusive team that values innovation and teamwork.

Technical Support Manager

Key skills