Lead and own experience standards across all data platform personas
Manage and mentor engineers and experience-focused technologists embedded in platform and domain teams
Define experience frameworks, journey maps, and blueprints that reduce friction and improve adoption
Partner with Platform Engineering to embed UX and DevEx standards directly into self-serve tooling
Establish and track experience quality metrics such as time-to-insight and self-serve success
Oversee developer experience across APIs, SDKs, Databricks notebooks, CI/CD, and documentation
Guide analyst and power-user experiences for Gold-layer data in Snowflake, including semantic layers and discoverability
Enable non-technical users through AI-assisted querying, natural language interfaces, curated dashboards, and plain-English data definitions
Lead the design of data-powered and AI-mediated experiences for external customers, including consent, privacy, and trust signals
Define interaction standards for multi-agent AI systems, including persona-specific tone, escalation, and feedback loops
Collaborate with governance, security, and privacy teams to ensure experience and compliance are aligned

7+ years of experience in data engineering, data architecture, or related technical roles
Experience leading or mentoring engineers in a platform or shared-services environment
Strong hands-on experience with Databricks, Snowflake, and data mesh principles
Proven ability to design experiences for both technical and non-technical users
Experience with customer and behavioral data, event modeling, and data contracts
Proficiency in SQL and Python
Experience with multi-agent AI / LLM experience design and natural language interfaces
Background in service design, journey mapping, and experience architecture
Strong communication skills and ability to influence across engineering, governance, and business teams
Bachelor's degree, or equivalent work experience
Six to eight years of relevant technical experience
Five or more years of leading a software engineering team

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Data Engineering Manager – Customer Experience

Key skills