Technical Support Specialist

Role Overview

• Troubleshooting and resolving issues across business applications, networking, and hardware
• Fields support calls, chat, email, and/or other communication from users
• Works with customers to reproduce, investigate, and resolve challenges
• Guides customers through diagnostic and troubleshooting processes
• Collaborates with internal staff and 3rd party vendors for resolutions
• Creates Knowledge base articles to document fixes
• Mentors more Jr. staff within the support team

Requirements

• 2-4 years of experience in IT customer support
• Strong focus on applications
• Experience with Primavera, Autodesk, ESRI or equivalent tools
• Experience with Windows Operating systems, including Server 2016 & 2019
• Knowledge of construction project management processes and procedures
• Proficient with installation and configuration of hardware and software
• Intermediate knowledge of troubleshooting application infrastructure
• Excellent communication and interpersonal skills
• Bachelor’s degree in Computer Science or related field preferred

Benefits

• Health, Dental, Vision, Life, Disability insurance
• 401k with a match
• Workplace flexibility
• Commitment to health and wellness
• Professional growth opportunities