Provide senior level operational support for Active Directory (on prem and hybrid)
Windows Server platforms
VMware virtualization environments
Microsoft 365 (identity, collaboration, and core services)
Operate with domain administrator level access and responsibility, following established security and change controls
Support and maintain Active Directory forests, domains, trusts, and replication
Troubleshoot complex AD issues including authentication failures, GPO processing, DNS dependencies, and hybrid identity scenarios
Provide operational support for Microsoft 365 services
Support Windows Server operating systems and associated services
Act as a senior escalation point during non US hours for incidents affecting directory, server, virtualization, or M365 platforms.

Strong hands on experience administering Active Directory in a complex enterprise environment
Solid experience with Windows Server platforms
Working experience supporting VMware environments
Experience operating and supporting Microsoft 365 in an enterprise context
Proven ability to troubleshoot complex, cross platform issues involving identity, servers, virtualization, and cloud services
Comfortable operating with elevated privileges (domain admin level) in a controlled, audited environment
Strong communication skills and ability to work closely with geographically distributed teams.

Senior Systems Engineer

Key skills