Pre-sales Engineer

Role Overview

• As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients
• You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales
• You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting
• You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer
• You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case
• You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes
• Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly
• Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients
• Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
• Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success
• Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization
• Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology

Requirements

• Minimum Bachelor's degree in Computer Science, Computer Engineering or related field
• Overall 4+ years of experience in total with a minimum 3 years of Client facing, Pres Sales engineering, Sales Engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry
• Hands-on experience in SDK implementation is a plus
• Hands on experience or good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
• Proficiency in Mandarin Chinese (spoken and written) is required for this role to effectively communicate with Chinese-speaking clients and stakeholders

Tech Stack

• JavaScript
• SQL