Process Inbound and outbound Call Center Phone calls.
Create and process Ticket Requests documenting work performed.
Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
Direct on-site third-party personnel supporting the technical troubleshooting process.
Interpret and analyze data from all types of HVAC/AC and lighting systems.
Monitor installations and prepare reports with recommendations for optimizing energy usage.

Aailability to work nights, weeekday or weekends, average 8hour per shifr, ranging from 8pm to 4am.
Language proficiency, native Spanish and advanced English (C1).
Reliable power supply, wired high-speed internet connection, and a distraction-free environment.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Capability to communicate technical information in an accessible manner to non-technical personnel.
Collaborative mindset.
Active Student or bachelor's degree / electrical, mechanical or related engineering is a plus.
Great interpersonal skills and Excellent inclination for learning new systems.

Bilingual Troubleshooting Support

Key skills