Key skills
AgileRemote WorkAccount Management
About this role
Role Overview
- Manage customer relationships and onboarding projects for new clients
- Empower existing customers through account management, training, and support
- Work closely with the product team to communicate and prioritize requirements
- Identify customer requirements and adapt the Ankaadia software solution accordingly
- Collect customer feedback and identify opportunities for further development
Requirements
- Some experience in customer support or account management, ideally in a B2B software environment
- Enthusiasm for innovative software products
- Goal-oriented, confident communicator with a proactive approach
- Positive, energetic, and creative personality
- Experience creating self-service content, e.g., user documentation, help-center articles, or training and onboarding videos
- Excellent written and spoken German and English
- Degree in business, communications, social sciences, or a comparable qualification
Benefits
- A competitive compensation package, including salary and benefits (e.g., EGYM Wellpass)
- 30 days of paid vacation per year for necessary rest
- Modern premium hardware from Apple or Dell
- A modern, open culture that embraces learning from mistakes and agile ways of working
- Regular team events to strengthen cohesion and celebrate achievements
- A diverse, equal-opportunity, multicultural environment with short decision-making paths where you can fully contribute your ideas and skills
- Flexibility for remote work and a modern, spacious office in the Frankfurt metropolitan area