Drive adoption of the Proximie platform within specified accounts to ensure a clear ROI is attained; resulting in renewals and expansions.
Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts.
Leading technical product and clinical demonstrations to ensure current utilization and adoption of Proximie users within specified accounts.
Successfully onboard and train new customers in the utilization of our software.
Ensure the full utilization of system functionality and efficient workflows, with identification of weaknesses/opportunities for improvement.
Support live, clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc.
Build engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers.
Ensure the delivery of an exemplary customer experience at all times.
Work across Proximie to feedback the voice of the customer where relevant to improve our product, service and offering.
Requirements
An understanding of NHS or European healthcare systems and workflows, ideally with 2+ years' experience in surgical services, operating theatre management, or perioperative care delivery.
Experience transitioning from clinical/operational roles into healthcare technology is welcomed.
Experience managing multi-stakeholder relationships across clinical, administrative, and technical teams.
Demonstrated ability to build credibility with clinical stakeholders.
Experience in healthcare operations, service delivery, transformation or clinical coordination is highly desirable.
Excellent time and project management skills, with the ability to manage multiple accounts simultaneously.
Collaborative team player with cross-functional relationship building skills.
Benefits
Generous annual leave.
Two “well-being” days per year plus the day off for your birthday.
“Summer Fridays” – early office closing on Fridays during summer months.
Annual bonus programme – based on individual contribution.
Access to an annual stipend of £1,000 to assist with personal development activities.