Translate field realities into actionable requirements for software, hardware, autonomy, and reliability engineering teams.
Identify gaps in serviceability, environmental tolerance (shock, vibration, dust), safety behavior, and operator workflows.
Validate ConOps, safety assumptions, and degraded-mode behavior against real site conditions.
Design and execute on-site test plans (functional, performance, environmental, regression) for autonomy behaviors, safety systems, control responses, and telemetry reliability.
Validate releases, patches, hardware revisions, and autonomy updates under real operational stress.
Maintain clear bug reports, defect triage, downtime logs, and structured feedback cycles into engineering.
Create service documentation, deployment procedures, troubleshooting guides, and safety protocols.
Work with OEMs and dealers to enable them to install, maintain, and support systems.
Define and improve deployment playbooks that scale globally.
Act as the bridge between customers and AIM engineering
Manage expectations around downtime, features, maintenance windows, and machine readiness.
Requirements
Bachelor’s degree in engineering (Mechanical, Electrical, Computer, Robotics, Systems) or equivalent practical experience.
5+ years experience in one or more: field engineering, systems engineering, SDE/SDE-T, robotics deployment, industrial automation, test/validation engineering.
Hands-on experience debugging complex hardware/software systems under real-world constraints.
Strong scripting ability (Python, Bash, JavaScript, or equivalent) and comfort writing production-quality scripts or small features.
Strong understanding of sensors, networking, Linux systems, compute modules, and embedded hardware fundamentals.
Experience designing/executing test plans and reporting structured quality findings.
Excellent communication skills
able to translate field issues into crisp engineering requirements.
Ability to work autonomously under ambiguous, high-pressure conditions.
Willingness to travel internationally and domestically, often on short notice.