Respond to and resolve level 2 incidents and requests in a timely manner.
Administer and maintain VMware virtualization environments, including ESXi hosts and vCenter.
Manage Windows and/or Linux servers, including installation, configuration, patching, and troubleshooting.
Monitor system performance and proactively address potential issues.
Maintain backup and disaster recovery solutions.
Ensure compliance with security policies and best practices.
Maintain network, storage, and business applications.
Document processes, configurations, and troubleshooting steps.
Drive and adopt automation first mindset to optimize mundane repetitive tasks.

5+ years of experience in system administration or similar role
Strong knowledge of VMware virtualization technologies
Strong knowledge and hands-on experience with Microsoft Azure concepts and objects
Proficiency in Windows Server and/or Linux administration
Proficiency with Cisco Meraki and other Cisco switches and appliances
Experience with Active Directory, DNS, DHCP, and Group Policy
Experience managing Microsoft Entra ID (Azure Active Directory) for identity and access management
Familiarity with infrastructure and cloud automation tools like Ansible
Familiarity with ITIL processes for incident and request management
Strong troubleshooting and problem-solving skills
Excellent communication and documentation abilities
Experience with scripting (PowerShell, Bash) for automation (preferred)
Knowledge of backup solutions and disaster recovery planning (preferred)
Familiarity with Dynamics 365 (D365) is a plus (preferred)
Familiarity with FreshWorks ITSM platform is a plus (preferred)
Experience with cloud platforms beyond Azure (AWS, GCP) is a plus (preferred)
Relevant certifications (e.g., VMware VCP, Microsoft MCSA, Azure Administrator Associate, CompTIA Server+) (preferred)

Systems Administrator

Key skills