Lead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers
Manage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform
Design and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
Collaborate with customers to gather technical requirements, and translate them into actionable integration solutions
Serve as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation
Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience
Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team

At least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment
Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows
Strong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
Experience in developing complex integrations using Python and related tools
Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders
A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
A passion for learning, with a curiosity about new technologies and a strong results-driven mindset
A degree in Computer Science, Engineering, or a STEM-related field is preferred but not required

Customer Solution Engineer

Key skills