IT Engineer, Local Support

Role Overview

• Provide on-site IT support for end users in Spain (hardware, software, network, peripherals).
• Troubleshoot and resolve incidents and service requests in collaboration with central IT teams.
• Support device lifecycle management (setup, deployment, maintenance, decommissioning).
• Assist with onboarding and offboarding processes (accounts, devices, access).
• Act as local contact for Modern Workplace topics (e.g., Teams, OneDrive, Outlook).
• Coordinate with central IT and service owners to ensure alignment and escalation.
• Maintain documentation and contribute to knowledge base articles.
• Support local infrastructure (e.g., printers, meeting rooms, network equipment).
• Provide on-site support at other Spanish locations when required.
• Travel to other offices for IT rollouts, troubleshooting, or project support.

Requirements

• Degree or vocational training in IT or a related field.
• Several years of experience in IT support or system administration.
• Broad technical knowledge across hardware, operating systems, and workplace tools.
• Experience with Microsoft 365 (Teams, Outlook, OneDrive, SharePoint).
• Basic understanding of networking and device management (e.g., Intune, Active Directory).
• Fluent in Spanish and English (B2 level or higher, both spoken and written).
• Service-oriented mindset and ability to work independently.
• Willingness to travel occasionally within Spain and potentially to other company locations.
• Flexibility to support users at different sites when needed.

Benefits

• Contracts, Salary, and non-monetary benefits
• All our contracts are by default unlimited (probation period is six months).
• Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.
• Our travel policy allows for expense reimbursement, ensuring you can explore the world without stressing over your wallet.
• Group accident insurance.
• Discounts on our corporate benefits program with a broad range of partners.
• Flexible remuneration: You have the option to allocate a portion of your salary towards either discounted meal vouchers, kindergarden or health insurance, providing you with valuable benefits and tax advantages.
• Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.
• Set-up: for this, we will provide you with a tailored tech set-up (notebook, headset, backpack) if you are working in an office, and for remote workers we have an extended set-up.
• Vacation: 30 days a year.
• Balance job & life: Flexible working hours: you decide where and when you work.
• Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.
• Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.