Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools.
Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices.
Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary.
Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts.
Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information.
Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations.
Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists.

1–2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered)
Strong communication and interpersonal skills
Highly organized with attention to detail
Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms)
A collaborative team player with a willingness to take initiative
Passion for delivering a great partner and customer experience
Experience in a SaaS, technology, or B2B environment
Familiarity with tools like Salesforce, HubSpot, or Zendesk

Partner Customer Success Manager

Key skills