Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions.
Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience.
Take personal ownership of customer issues, proactively identifying and resolving challenges.
Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor.
Leverage your technical expertise to communicate complex concepts clearly and empower customer teams.
Drive project success by coordinating with internal stakeholders across Product, Sales, and Support.
Advocate for client needs within XTEL, influencing product and process improvements.
Support client retention and growth by maximizing value realization and customer advocacy.

Master’s degree in Computer Science, IT, Engineering, or a related technical discipline.
Strong technical foundation; able to understand and explain complex software solutions.
5+ years’ experience in Customer Success, Presales, Inside Sales, Business Development, or Category Management, ideally within SaaS or Consumer Goods sectors.
Experience working with CRM systems and customer success platforms.
Multilingual proficiency strongly preferred; fluency in English required.

Hybrid or full remote working set-up;🏡
Flexible working hours;⌚
Competitive Salary Package and Bonus scheme;💸
A challenging role in a fast-growing AI-driven company; 🪄
A diverse and international team with strong ownership and a can-do mentality.🌏
Opportunities to contribute meaningfully to the organization’s growth and development.🚀

Customer Success Manager

Key skills