Key skills
Communication
About this role
Role Overview
- Lead and develop a 10+ global team across multiple time zones
- Own frontline performance metrics
- Own and optimise the CX tech stack
- Partner with CX and key stakeholders to reduce churn and increase LTV
- Contribute to the design of a scalable global service model
Requirements
- 5+ years in high-growth D2C, e-commerce, or subscription environments
- 3+ years leading team leads or managers
- Experience scaling frontline CX operations
- Strong understanding of CX metrics and operational levers
- Demonstrated ability to use data to drive improvement
- Commercial awareness and understanding of retention economics
- Excellent communication skills
- Experience managing global teams across time zones
Benefits
- Flexible work arrangements
- Professional development