Key skills
SQLPostman
About this role
Role Overview
- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for B2B clients.
- Performing technical analysis of reported problems and defining plans for resolving them.
- Interacting daily with engineers to provide technical action plans or take ownership of cases requiring escalation.
- Collaborating closely with teams to answer clients’ technical questions, acting as a liaison between client and internal resources.
- Communicating with clients using chat, email, and outbound calls.
Requirements
- Fluent in English (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Curiosity, calmness, and thoughtfulness.
- Experience with debugging network requests using the browser’s console (a plus).
- Familiarity with Postman or practical experience with API troubleshooting (a plus).
- Proficiency in Mandarin language (a plus).
- Hands-on experience in technical support for web or mobile applications (a plus).
Tech Stack
- SQL
Benefits
- Remote-first, trust-based culture.
- No mandatory office days, no attendance trackers.
- Extra time off for birthdays and personal days.
- Seven sick days without paperwork.
- Time off for Christmas and New Year.
- Fair and transparent pay, benchmarked to the market.
- Growth built in with clear goals and personal development plans.
- Support for role-specific events and learning opportunities.
- Team offsites with fully covered trips.