Key skills
SQLPostman
About this role
Role Overview
- Providing technical support for the Sumsub platform for B2B clients.
- Performing technical analysis and resolving reported issues.
- Collaborating with engineers on technical action plans.
- Acting as a liaison between clients and internal resources.
- Communicating with clients via chat, email, and calls.
Requirements
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Curiosity, calmness, thoughtfulness, and ability to satisfy clients.
- Experience with debugging network requests.
- Familiarity with Postman or API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
Tech Stack
- SQL
Benefits
- Remote-first, trust-based culture.
- True flexibility with working hours.
- Extra time off including birthday holiday and personal days.
- Fair and transparent pay.
- Growth built-in with learning opportunities and personal development plans.
- Team offsites.
- Tools and hardware provided.