Design and implement a Quality Management System for sampling activities, aligned with ISO 17025 and DWTS requirements.
Develop and maintain all policies, procedures, and associated documentation for sampling, transportation, and chain of custody.
Develop and implement robust quality assurance protocols to ensure the integrity and reliability of all water sampling operations.
Lead internal audits and proficiency testing schemes; manage corrective actions for non-conformances.
Train and competence-assess sampling staff to meet accreditation standards.
Prepare and submit UKAS application and manage assessment process to gain accreditation.
Act as a point of contact for accreditation and regulatory bodies to ensure compliance and readiness for accreditation audits.
Manage the team of Water Quality Samplers ensuring safe and compliant operations.
Oversee delivery of statutory and operational sampling programmes across all water supply zones.
Provide expert advice on compliance with all water quality sampling matters.
Monitor KPIs (e.g., % samples on time, compliance rate) and report performance to senior management.
Ensure adherence to Health & Safety, COSHH, and environmental requirements.

Strong knowledge of Water Supply Regulations, UKAS and DWTS accreditation requirements.
Understanding of ISO 17025 and associated compliant systems and managing audits.
Experience in water quality sampling or laboratory operations.
Proven ability to lead teams and embed a culture of compliance and continuous improvement.
Excellent organisational, communication, and stakeholder management skills.
Competence in digital systems (LIMS, scheduling software, Microsoft Office).

25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Annual discretionary bonus
Car allowance
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
Paid professional memberships relevant to your role and access to professional development opportunities

Water Quality Sampling Manager

Key skills