Key skills
MacOSIAMRemote Work
About this role
Role Overview
- L1/L2 support: Diagnose and resolve incidents via Slack, email and phone.
- Device management (Windows / macOS / Ubuntu): Staging, deployment and physical maintenance of hardware.
- Onboarding / Offboarding: Strict execution of checklists for remote employees.
- Application of hardening policies and administration of the EDR.
- Basic support for Wi‑Fi, VLANs and VPN access.
- Maintain and update the knowledge base on Notion and propose automations.
Requirements
- Proven senior experience in international, multi-site IT support.
- Proficiency across multiple OS (Windows, macOS, Ubuntu), endpoint security (BitLocker, FileVault, IAM) and networking (VLAN, Wi‑Fi, VPN).
- Ability to perform hardware repairs (RAM, battery, screen).
- Tools: Google Workspace, CrowdStrike Falcon, Notion, UniFi/Arista.
- Languages: French and English required for multi-country support.
Tech Stack
- MacOS
Benefits
- Employer-paid supplementary health insurance (mutuelle) covered at 100%.
- 6 weeks of paid vacation.
- Hybrid setup with remote work and a €20 gross monthly allowance.
- Sustainable mobility allowance up to €700 per year or a fuel allowance of €300 per year.
- Multicultural team and friendly working atmosphere.
- One day per quarter dedicated to volunteering with Numérique pour Tous.