Key skills
Remote Work
About this role
Role Overview
- Lead the global customer service and experience strategy on an international scale
- Define and deploy the international Customer Care strategy
- Drive performance and continuous improvement
- Transform and digitalize the customer experience
Requirements
- Proven experience (minimum 5 years) in customer service or Customer Care management in an international context
- Successful experience in structuring or deploying a customer service organization at group scale
- Bachelor's degree +4/5 (International Business, Management, Marketing, or Engineering School)
- Fluent professional English (another language is an asset)
Benefits
- Remote work: possible up to one day per week maximum