Director, Customer Success – South Central

Role Overview

• Directly manage, hire, and develop a regional team of Customer Success Managers
• Set clear strategic goals for team regarding retention, engagement, and customer sentiment
• Drive consistent delivery of the "Amplify Experience" across all accounts
• Analyze trends and insights to make informed decisions
• Serve as primary point of escalation for high-stakes customer issues
• Build and maintain strong relationships with key enterprise clients

Requirements

• Bachelor's Degree or equivalent related work experience
• 5+ years of experience in Customer Success, Account Management, or a related field
• Demonstrated experience managing direct reports (teams)
• Strong analytical skills with a track record of using data (usage, health scores, retention rates) to drive strategy and decision-making
• Hands-on experience with Gainsight, Salesforce, and Google Suite
• Exceptional written and verbal communication skills
• Ability to travel approximately 10% for client visits, team offsites, and conferences

Benefits

• 401(k) plan
• Stock options
• Competitive health insurance and mental health options
• Basic life insurance
• Paid time off
• Parental leave
• Access to best-in-class development programs