Product Owner – Customer Portal, Salesforce

Role Overview

• The Functional Lead for the Customer Portal is responsible for the end‑to‑end functional design and evolution of the portal.
• Ensure the portal supports the vision of seamlessly connecting customers and Körber through a radically simple digital experience.
• Act as the central interface between business stakeholders, customers, leadership, solution architecture, and global development teams.
• Serve as the single point of contact for the Customer Portal with end-to-end functional design responsibility.
• Maintain and evolve the functional roadmap aligned with the overall product vision.
• Represent the portal internally, ensuring clear communication and cross-functional alignment.
• Lead requirement discovery with business stakeholders and customers.
• Translate needs into high‑quality feature requirements, aligned to the strategic roadmap and CRM dependencies.
• Collaborate closely with internal stakeholders to shape scalable and sustainable solution designs.
• Coordinate and align with the development team to deliver features with clear goals, shared understanding, and consistent quality.
• Drive the feature delivery process across sprints by providing precise requirement clarifications, managing scope and priorities, and resolving functional questions.
• Proactively assess new feature ideas for functional and architectural implications (incl. CRM integration) to ensure feasibility, reduce risks, and avoid rework.
• Analyze feedback and usage data to identify improvements for usability and functionality.
• Drive enhancements that simplify customer experience and strengthen adoption.

Requirements

• Strong functional and technical (Salesforce) background
• 5+ years of consulting experience with a dynamic, solution‑oriented mindset
• Proven ability to collaborate across global teams
• Experience facilitating technical and functional alignment
• Excellent communication skills and the ability to balance business and technical perspectives

Benefits

• Thrive in an international, collaborative and fun work environment
• Meaningful and challenging responsibilities that make a difference in a fast-growing industry
• Diverse opportunities for further development
• Competitive compensation package
• Modern office, flexible working time and remote work option