Quality Assurance, Salesforce

Role Overview

• Develop and execute comprehensive test plans, test cases, and test scripts to validate Salesforce functionality, configurations, and customizations.
• Collaborate with business stakeholders, developers, and administrators to gather requirements and ensure test coverage aligns with business needs.
• Conduct functional, integration, system, and regression testing for Salesforce applications, ensuring adherence to established quality standards.
• Identify, document, and track defects and issues using a defect tracking system, and collaborate with technical teams to ensure timely resolution.
• Create and maintain test data and test environments, ensuring accurate and representative test scenarios.
• Develop and maintain automated test scripts and tools to streamline the testing process and improve efficiency.
• Participate in the release management process, including reviewing deployment plans and providing input on the release readiness of Salesforce applications.
• Collaborate with cross-functional teams to understand business processes and requirements, ensuring testing aligns with end-to-end business workflows.
• Continuously improve QA processes and methodologies, identifying opportunities for optimization and implementing enhancements.
• Stay updated on Salesforce releases, new features, and industry trends, and assess their impact on QA processes and testing strategies.
• Provide feedback and recommendations on user experience, system performance, and overall quality improvements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• US. Citizenship is required
• Salesforce certified (Administrator preferred).
• Shall have a minimum of four (4) years of general work experience.
• Experience testing enterprise software solutions.
• Shall have three (3) years of experience in troubleshooting software.
• Shall have experience working in Salesforce and Agile development processes.
• Preferred public sector experience or multiple Salesforce project implementation experience
• Experience in coordinating and executing test events, creating test reports, testing IT hardware, software, systems, and networks.
• Strong technical expertise in Salesforce platform and applications, with a solid understanding of Salesforce functionalities, configurations, and data models.
• Experience in test planning, test case development, and execution for Salesforce projects.
• Proficient in using QA tools and methodologies, including test management tools, defect tracking systems, and test automation frameworks.
• Familiarity with test automation tools, such as Selenium, Katalon Sutdio, or Salesforce-specific tools like Salesforce DX or Apex Test Classes.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide detailed defect reports.
• Knowledge of Agile or Scrum methodologies, with experience in working in Agile development teams.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Platform App Builder) are preferred.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.
• Attention to detail and the ability to work in a fast-paced environment with multiple priorities and deadlines.
• Eligible to obtain and maintain Government Public Trust Clearance
• Must pass pre-employment qualifications of Cherokee Federal.

Tech Stack

• Selenium

Benefits

• Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.