Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients.
Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Provide quality service and customer satisfaction through effective communication and education.

High School Diploma or equivalent
2 years of Customer Service
Previous Data Entry experience
Call Center or higher volume Communication experience
Must be able to report to either Martha Jefferson or Rockingham Memorial in event of power/internet loss from remote location (1 hour to report to on site location).

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Customer Service Representative I – Cardiology

Key skills