Senior Associate, Systems and Platforms Engineer

Role Overview

• Administer, monitor, and maintain enterprise platforms across on‑premises and cloud environments, ensuring availability, performance, and security.
• Manage Microsoft 365 services including identity, email, collaboration, messaging, endpoint management, and security tooling.
• Administer identity and access management platforms (e.g., Entra ID, Active Directory), including MFA, conditional access, RBAC, lifecycle processes, and group policy.
• Support endpoint and device management solutions, including modern provisioning, patching, configuration, and compliance.
• Operate and maintain core infrastructure services such as Windows Server workloads, directory services, cloud print services, and other cloud-hosted systems and platforms.
• Troubleshoot complex system, service, and platform issues by performing root cause analysis, testing solutions, and deploying remediations.
• Partner with the Help Desk to resolve escalated issues, cross-train support staff, and document repeatable resolutions.
• Coordinate with third-party vendors for run-and-maintain activities, support engagements, and platform upgrades.
• Participate in security initiatives including vulnerability remediation, incident response support, audits, and compliance activities.
• Support office expansions and relocations by providing systems and platform standards, technical guidance, and implementation support.
• Administer and support AI-enabled platforms and services (e.g., Microsoft Copilot and related AI tools), including access controls, configuration, monitoring, and adoption support.
• Implement automation and scripting (e.g., PowerShell, CLI) to improve operational efficiency, reduce manual effort, and increase reliability.
• Support and maintain backup, recovery, and disaster recovery solutions, including periodic testing and validation to ensure data integrity and business continuity.
• Document system configurations, platform architectures, processes, and operational procedures.
• Maintain and continuously improve SOPs, FAQs, and knowledge base articles for both IT staff and end users.
• Document incident resolutions, root causes, and preventive actions to improve future response and stability.
• Ensure documentation reflects modern tooling, security practices, and AI platform governance requirements.
• Stay current on emerging technologies, cloud services, security practices, and AI platform capabilities.
• Participate in training, workshops, vendor briefings, and internal knowledge-sharing sessions.
• Perform other duties as assigned to support evolving business and technology needs.

Requirements

• Bachelor's Degree in technical discipline such as Computer Science, Information Services, or related field.
• 3+ years of experience administering and maintaining cloud-based enterprise platforms. Experience with AI platforms, services, and tools preferred.
• Experience supporting and maintaining various on-premises and cloud-based technology systems including enterprise productivity suites, identity and endpoint management platforms, email security, and directory services. Familiarity with scripting (e.g., PowerShell, CLI) preferred.
• Familiarity with enterprise AI platforms, services, and tools (e.g., Copilot and chat-based AI tools, cloud AI development platforms, etc.)
• Hands-on experience managing and deploying applications on cloud applications like Azure App Services, including configuration, scaling and lifecycle management.
• Strong understanding of authentication and identity concepts, including Azure Active Directory (Entra ID), OAuth/OpenID Connect fundamentals, managed identities, and role-based access control (RBAC)
• Experience working with IT service management platforms, remote monitoring and management tools, and endpoint security solutions.
• Experience with change control procedures, including documentation, impact assessment and approval workflows
• Highly organized with the ability to work under pressure and react quickly to meet deadlines, manage competing priorities, and resolve time-sensitive support issues in a fast-paced environment
• Ability to learn quickly and adapt to new technologies.
• Must be able to analyze requests, determine the underlying problem, and recommend proper solution.
• Must be detail-oriented, result-focused, possess effective written and verbal communication skills, and able to support change management initiatives.
• Must be able to maintain professional and effective working relations with supervisors and co-workers
• Must be able to work flexible hours, including weekends and evenings.
• Must be able to manage support issues remotely during off hours.
• Must be able to learn new skills and technologies.
• Must be able to handle multiple projects simultaneously.

Tech Stack

• Azure
• Cloud
• ITSM
• React