Responsible for timely and accurate claims filing, as well as the compilation of complete claims packages
Review and monitor timelines for claim due dates and other claim related deliverables
Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives
Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient
Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines
Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation
Research and resolve issues that arise as a part of the post-sale and claim timelines
Reconcile claims proceeds and file supplemental claims as needed, and track deferments
Effectively manage time-dependent deliverables for multiple claim types
Identify trends affecting efficiency, quality, and accuracy of claims
Assist in the completion of special and seasonal projects, such as audit or year-end
Perform other duties as assigned by management.

High School Diploma or equivalent required
College degree preferred
3+ years’ claims filing experience is required
Default-related mortgage servicing experience is required
Knowledge of FHA/VA/USDA default servicing guidelines required
Proficient in Microsoft Office including, Outlook, Word, and Excel
Proven or other Claim System experience preferred
Familiar with GSE and government loan servicing guidelines
Experience reviewing processes, reports, and/or documents with a strong attention to detail
Ability to develop strong working relationships with key stakeholders, vendors, and peers
Excellent problem resolution and organizational skills
Excellent interpersonal and communication skills, written and verbal
Self-motivated with ability to work under timelines without direct supervision.

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program
dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)

Mortgage Insurance Claims Specialist II

Key skills