You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
Identifying vulnerable customers and adapting approach, providing additional support when required.
Handling escalated customer queries with empathy and integrity, logging accurately
Dealing with a wide range of queries across telephony / email / web chat / channels

Fluent Irish (Gaeilge) speaker
Strong English communication skills
Previous experience within a similar role, ideally with experience of working with Social media platforms
Excellent communication skills
Proficient in using various computer applications and software simultaneously
An attentive listener who can empathise and adjust to different customer needs
A self-motivated individual who takes responsibility for customer issues and follows them through to resolution

Permanent contract with a competitive salary of €30 432 per year
22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
Life Assurance cover, covering x2 of your salary after qualifying period
Access to the Capita Pension Scheme
Access to our Employee Assistance Programme
Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores…

Irish Speaking Customer Service Advisor

Key skills