Provide exceptional customer support through various channels such as email, phone, and live chat.
Address customer inquiries, troubleshoot issues, and ensure timely resolution of problems.
Monitor our fulfillment and order processes to ensure a smooth delivery to our customers.
Gather customer feedback and insights to help improve our products and services.
Collaborate with the product development team to communicate customer needs, pain points, and feature requests.
Maintain accurate and up-to-date records of customer interactions, feedback, and support cases.
Generate regular reports on customer satisfaction, retention, and engagement metrics.

Currently enrolled as a working student in a relevant field (e.g., business, marketing, customer relations).
Strong communication skills, both written and verbal.
Ability to effectively articulate complex ideas and solutions to customers.
Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships.
Proactive and resourceful attitude, with the ability to work independently and collaboratively as part of a team.
Strong problem-solving skills and ability to think creatively to resolve customer issues.
Fluent German, strong written and spoken communication skills in English.

Hybrid, asynchronous work environment for flexibility in where and when you work.
Sponsored home office setup with all the tools and equipment you'll need to excel in your role.
Access to the latest Apple equipment to help you create, innovate and collaborate.
Company and team events for a welcoming environment and building strong relationships.
A high-impact working environment with flat hierarchies and short decision-making processes, giving you the opportunity to make a real impact on the product and roadmap.

Working Student – Customer Success

Key skills