Hands-on engagement designing, implementing, and supporting our global infrastructure including server, virtualization, storage, hardware, automation, and monitoring.
Manage, administer the organization's server infrastructure, including installation, configuration, and maintenance of servers, operating systems, and related software.
Implement monitoring tools and services to oversee system performance, identify issues, and implement necessary measures to optimize system performance and reliability.
Oversee user accounts, permissions, and access rights, ensuring proper security controls and adherence to organizational policies.
Conduct regular system backups, disaster recovery planning, and testing to ensure business continuity.
Provide advanced technical support and troubleshooting for network and system-related issues escalated from the help desk or junior team members.
Investigate and resolve complex network and system problems, collaborating with cross-functional teams and vendors as needed.
Stay up to date with emerging technologies and industry best practices, applying them to enhance network and system performance.
Maintain accurate documentation of network and system configurations, procedures, and troubleshooting steps to ensure knowledge transfer and maintain system integrity.
Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
Monitor system performance, troubleshoot issues, and implement necessary changes to ensure optimal performance and availability.
Ability to respond to and resolve after-hours events or crises.
Requirements
Bachelor’s Degree minimum required
5+ years’ experience in relevant IT Service areas minimum required
3+ years’ experience supporting critical systems infrastructure minimum required
Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status.
Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.
Benefits
A competitive salary and innovative, game-changing work
Flexible work schedule
Employer subsidized health, dental, and vision insurance
401(k) match for student loan repayment benefit
Equity, 401k retirement savings plan + 12 Paid holidays and generous vacation + sick time