We’re hiring a Part-time Support Engineer to help provide exceptional support to our merchants.
You’ll operate as an extension of the core team during off-hours, ensuring that merchants get unblocked quickly.
Own developer interactions across support channels (tickets and GitHub), delivering fast, clear, and high-quality responses.
Operate and evolve automated account review workflows.
Diagnose issues end-to-end and route effectively while identifying patterns beyond individual tickets.
Use AI and internal tooling to improve response quality and build lightweight automations.
Turn recurring friction and real-time customer interactions into structured insights that drive improvements across product, APIs, documentation, and internal systems.

~2 years of experience across engineering, support, or similar technical roles.
Experience working directly with customers or developers in a product or support-facing capacity.
Demonstrated ability to solve ambiguous problems and go beyond one-off fixes.
Developer background with the ability to debug real-world integration issues.
Strong SQL skills and ability to reason about data when troubleshooting.
Comfortable in Linux/Unix environments and using command-line tools.
Familiarity with GitHub (Issues, Discussions) and developer workflows.
Ability to clearly explain technical concepts.

Meaningful ownership: Small team & large surface area. You’ll directly influence how the company and platform scale.
Product-driven culture: We build to empower the next generation of software companies
and operate with the same builder mindset internally.
Competitive compensation: Salary aligned with the impact of the role.
Exceptional team: Work with highly talented team members distributed across Europe.
Remote-first environment: Work from anywhere in Europe.

Part-time Support Engineer

Key skills